CARE is a smart unified workspace for call center agents offering real-time advisory and automation. CARE enhances the productivity of agents and enables organizations to deliver a consistent brand voice while lowering support costs. CARE Foundation Package includes the following agent dashboard...
SaaS based IT Service Management solutions on the basis of USU IT Service Management. -- USU IT Service Management uses a low-code/no-code technology that ranks highly in the global survey comparing leading tools by Forrester Research: "USU has a low-code/no-code solution which is among the...
Access Contact Center demonstrates your commitment to inclusion, accessibility, and data privacy. Our TTY software provides instant, direct, and private communication with deaf and hard-of-hearing customers. NexTalk integrates with AWS Connect to route RTT/TTY calls to your agent's queue....
Equip your contact center with smart AI-powered Voice Agents, and focus your teams on real value-added use cases. Customer service agents spend 40 to 50% of their time handling repetitive tasks. Automation can improve both agent productivity and customer experience. AI-powered voice agents are...
Starting from $0.14/hr or from $1,000.00/yr (18% savings) for software + AWS usage fees
This is a repackaged open source software product wherein additional charges apply for supplementary services. Helpy is a modern, open source helpdesk customer support application What advantages does the Hossted helpy deployment offer over the standard helpy community edition? -...
Linux/Unix, Ubuntu 20.04 - 64-bit Amazon Machine Image (AMI)
Starting from $0.14/hr or from $1,000.00/yr (18% savings) for software + AWS usage fees
This is a repackaged open source software product wherein additional charges apply for supplementary services. UVdesk is open source and free ticketing based help system with multi-channel and integration support with your preferred MarketPlace, Ecommerce Store, Website Upfront forms and Email ...
Linux/Unix, Ubuntu 20.04 - 64-bit Amazon Machine Image (AMI)
Patient Access Care is a solution suite that includes three discrete offerings: - Patient Assist: Electronic Health Record integration providing contact center agents with a 360 degree view of the patient record - Patient Engage: Self-service management tool for patients to manage their own...
Starting from $0.14/hr or from $1,000.00/yr (18% savings) for software + AWS usage fees
This is a repackaged open source software product wherein additional charges apply for supplementary services. Monica is a great open source personal relationship management system What advantages does the Hossted monica deployment offer over the standard monica community edition? -...
Linux/Unix, Ubuntu 20.04 - 64-bit Amazon Machine Image (AMI)
Operata is the service monitoring and assurance platform built for Amazon Connect. With Accelerate, Operata continuously captures performance of the end-to-end communication chain, gathering data network performance metrics, agent feedback, softphone events, softphone logs, audio levels, headset...
For custom pricing, EULA, or a private contract, please contact csg-strategicalliance@csgi.com for a private offer. CSG Assure is the market-leading Voice and SMS quality testing solution, used by over 150 service providers and enterprises to quickly and easily prove the quality of service across...
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