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Zendesk allowed an easy start
What do you like best about the product?
What Ilik best about Zendesk is that it allowed me to spin up a helpdesk in a few hours rather then days or weeks.
What do you dislike about the product?
Zendesk is a great basic start for ticketing. All of the usefull stuff comes out of Zendesk apps.
What problems is the product solving and how is that benefiting you?
We were able to spin up a help desk and get everything running quickly and with minimal effort.
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Remote Cardiac Device Rep
What do you like best about the product?
I love how when receiving phone calls a form populates with the patient's name.
What do you dislike about the product?
Zendesk drops calls alot and the service is not all so good.
What problems is the product solving and how is that benefiting you?
To be honest none.
Great solution and seamless integration
What do you like best about the product?
AI capabilities make the product superior to its competitors.
What do you dislike about the product?
I would like to see more integration with other platforms. A Mobile IOS app for the end users would be helpful.
What problems is the product solving and how is that benefiting you?
Internal service desk with a single entry point servicing various departments.
Maximizing Member Engagement Through ZenDesk Communication Options
What do you like best about the product?
I appreciate the functionality in ZenDesk that enables us to engage in more effective and meaningful conversations with our members through various communication channels such as email, live chat, phone, or social media.
What do you dislike about the product?
I don't have any strong dislikes, but if I may offer a suggestion, it would be to update the site to a more modern design.
What problems is the product solving and how is that benefiting you?
ZenDesk helps bridge the gap between communication channels by providing all the tools needed in one central location for various applications.
Great product!
What do you like best about the product?
It's a great ticketing system for tracking issues and requests. Good reports and ease of use for the end user.
What do you dislike about the product?
Hard to setup alone. Need more whiteglove service options. It can be difficult to setup with the triggers and understanding what drives. Customer support is only available via email.
What problems is the product solving and how is that benefiting you?
The tickets make it easier to keep track of issues and the resolve. Also shows management reports of what issues are happening.
Extremely Good!
What do you like best about the product?
Everytime if i had a problem with my log in i always reach out to zendesk asking any help. Zendesk never failed to help me not only me but my collagues.
What do you dislike about the product?
Zendesk is always good on us. as of the moment i never dissapoint on zendesk.
What problems is the product solving and how is that benefiting you?
Zendesk is our main help desk. They help on us to access our tools once we have encountered an error when logging in. They benefits by internal helpdesk management.
Performance
What do you like best about the product?
It's a real time technical support who normally helped on troubleshooting like if you do not have an access to your logins, they will help you by providing temporary login credintials and you will have an option to update the needed information. This helped me a lot whenever I have issues on my logins while working.
What do you dislike about the product?
If they're assisting volume of customers you will be waiting just a few minutes
What problems is the product solving and how is that benefiting you?
Updating my login credentials so that I have the option to access it again
Key in Organization!
What do you like best about the product?
This allows me to keep my tasks organized!
What do you dislike about the product?
I can't say that I have experienced any downsides to Zendesk?
What problems is the product solving and how is that benefiting you?
Task management
Más fácil, imposible!
What do you like best about the product?
Desacto que tiene un uso intuitivo y permite compartir facilemente la información con otros equipos del trabajo
What do you dislike about the product?
Cuando me asignan un ticket, no me llega ninguna notificación, es algo que no me gusta
What problems is the product solving and how is that benefiting you?
Resuelvo solicitudes de las empresa que requieren ajustes en los voicbots. Según lo solicitado por el cliente, nos llega el ticket al encargado del área
Excellent, easy to use support tool
What do you like best about the product?
It makes our support operations fast, smooth and helps us achieve a high NPS score
What do you dislike about the product?
Nothing significant, but it is relatively expensive
What problems is the product solving and how is that benefiting you?
Managing support tickets effectively in a customer-centric, agile organisation. Helps us achieve high customer satisfaction and a high NPS score.
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