Demos and Videos

Amazon Connect End-to-End Demo (4:49)
Amazon Connect forecasting, capacity planning, and scheduling demo (13:02)
Enable Chat-to-Callback Escalation using Amazon Connect Contact Lens (3:36)
Just Energy powers up their contact center innovation with Amazon Connect (1:38)
Accor delivers world class hospitality through superior CX (1:38)
Amazon Q in Connect Demo (4:44)
Detect Trending Themes with Amazon Connect Contact Lens (10:19)
Traeger Grills Fires Up CX with IoT Data and Amazon Connect (2:15)
National Australia Bank delivers their digital first strategy with Amazon Connect (1:25)
Ryanair, Europe's largest airline, revolutionizes air travel (2:20)
Amazon Connect Agent Workspace Demo (2:50)
Getting Started with Amazon Connect Step-by-step Guides (5:07)
nib Group unlocks customer insights with contact center analytics (1:19)
Capital One contact centers innovate faster using Amazon Connect (3:22)
VistaPrint designs visionary brands with CX data (2:09)

Thought leadership blogs

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No blog posts have been found at this time. Please see the AWS Blog for other resources. 

Visit the Contact Center Blog Channel to learn about unique use cases, best practices, technical how-to’s, and new launches.

Analyst reports

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  • Headline (A-Z)
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  • Contact Center

    Gartner Report | 2024 Magic Quadrant for Contact Center as a Service

    Amazon Web Services (AWS) is named a Leader in the Gartner Magic Quadrant for CCaaS for its cloud contact center solution Amazon Connect, for a second year in a row. Amazon Connect is an AI-powered contact center solution from AWS, helping companies of all sizes transform customer experience at scale.

    Published
    October 2024
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AWS re:Invent presentations

AWS re:Invent 2023 presentations

CEO Keynote with Adam Selipsky (2:15:15)
Keynote with Dr. Swami Sivasubramanian (1:51:27)
Personalize omnichannel customer experience with Amazon Connect (44:55)
How DISH scaled contact center and agent success with Amazon Connect (54:19)
Uncover insights & optimize workforce performance with Amazon Connect (39:51)
What’s next in contact centers with Amazon Connect and generative AI (1:02:58)
Expand your customer engagement with new Amazon Connect channels (31:47)
C-suite leaders talk generative AI and applications (50:15)
Transform your contact center using generative AI in Amazon Connect (33:58)
Transform self-service experiences with AI and Amazon Connect (1:05:37)

What's new

Documentation

Administration Guide

Helps you get started using Amazon Connect. Describes an Amazon Connect virtual contact center and helps administrators add users, choose telephony options, manage data storage, and configure encryption settings.

HTML | PDF | GitHub

API Reference Guide

Describes the API operations for Amazon Connect.

HTML | PDF  


Post your questions and feedback to the Amazon Connect discussion forum. Use the RSS feeds and e-mail watches to stay in tune with Amazon Connect.  
 
 

SDKs

Simplify using Amazon Connect in your applications with an API tailored to your programming language or platform.

Technical resources blogs

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Total results: 82
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No blog posts have been found at this time. Please see the AWS Blog for other resources. 

Visit the Contact Center Blog Channel to learn about unique use cases, best practices, technical how-to’s, and new launches.