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AWS Support

AWS Support

Accelerate business outcomes in the cloud

Select a Support Plan

What is Support?

AWS Support offers much more than traditional IT break-fix. In addition to accelerating your recovery from operational disruptions, we provide you with proactive planning and communications, advisory, automation, and cloud expertise to help you achieve business outcomes with increased speed and scale in the cloud. Our Support engineering team is trained in all technical domains covered by AWS, and is available to provide you with general guidance, how-to advice, best practice help, troubleshooting, and operational support.

AWS Support leverages the knowledge and insights of AWS- the world’s most broadly adopted cloud platform with more than 200 services and millions of customers- to offer you strategic guidance to succeed in the cloud.

Benefits

Support plans

Developer Support

Developer Support is designed for testing or early development on AWS for students, occasional users, and experimenters who require query support. Learn more
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Business Support

Business Support is the minimum recommended AWS Support tier if you have production workloads on AWS and need 24x7 access to technical support in the context of your specific use-cases. Learn more
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Enterprise On-Ramp

We recommend Enterprise On-Ramp if you have production/business critical workloads in AWS and want 24x7 access to technical support from engineers, access to Health API, consultative architectural guidance, and a pool of Technical Account Managers (TAMs) to coordinate access to AWS subject matter experts. Learn more
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Enterprise Support

We recommend Enterprise Support if you have business and/or mission critical workloads in AWS. With Enterprise Support, you get 24/7 technical support from high-quality engineers, tools and technology to automatically manage health of your environment. You will also get access to a Technical Account Manager (TAM) who will provide consultative architectural and operational guidance delivered in the context of your applications and use-cases to help you achieve the greatest value from AWS. Learn more
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AWS Supports You


Check out AWS Supports You live on twitch.tv/aws every Monday at 11am Pacific Time/ 2pm Eastern Time to chat with experts from AWS Support! Learn best practices, lower your costs, and take the next step in your cloud journey. Happy Cloud Computing!

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Borderless Cloud Expansion

AWS China Gateway breaks geographical barriers, enabling one-click workload migration to China with expert compliance support and seamless experience.

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Expand Your Business into China

AWS China Regions ensure compliance and global consistency from day 1

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Your Challenges from Global to China

  • Regulatory Complexity
  • Operational Challenges
  • Architecture Gaps

Your Advantage with AWS China

Helps millions of customers worldwide transform their businesses

  • Commitment: Deep Local Expertise Since 2013
  • Compliance: Fully Compliant Cloud Infrastructure
  • Consistency: Globally Seamless AWS Experience

Your Gateway to AWS China

Submit the Form-Unlock Your Future with AWS China

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