AWS Support Plan Pricing

*Access to AWS Incident Detection and Response for an additional fee.

AWS Incident Detection and Response provides custom support for critical workloads. It offers 24x7 proactive engagement, 5-minute  response time and incident management for critical workloads. It is included for AWS Managed Services customers with AWS Enterprise Support. AWS Incident Detection and Response is available in English for workloads hosted in eligible AWS regions.

AWS Incident Detection and Response is charged as the greater of $7,000 per month or a 2% uplift over the aggregated AWS charges accrued by the workloads you onboard to the service. Billing starts when accounts are subscribed to the service.

*Access to AWS Countdown Premium for an additional fee

AWS Countdown Premium is a monthly subscription available for Business Support, Enterprise On-Ramp, and Enterprise Support customers and offers proactive guidance and troubleshooting. It is priced at a flat $10,000/month. Billing starts from the start date shared by customers during registration.

All paid AWS Support plans are billed monthly, with no long-term contracts. AWS Support fees are calculated on a per-account basis for Business and Developer Support plans. For Enterprise On-Ramp and Enterprise Support, you are billed based on the aggregate monthly gross AWS charges (see below) for all your account IDs subscribed to Enterprise On-Ramp or Enterprise Support.

Monthly fees for the Developer, Business, Enterprise On-Ramp, and Enterprise Support plans are calculated based on each month's gross AWS charges (before any discounts or credits are applied). Charges for certain AWS Services, including the following, are not included in the AWS Support fee calculation: AWS Support, AWS Elemental Support, AWS Elemental Media Event Management, AWS Managed Services, AWS Marketplace, AWS Professional Services, AWS Training and Certifications, and Amazon EKS Anywhere. Charges for Amazon Mechanical Turk, Amazon Mechanical Turk Worker Rewards, FreeRTOS, and VMware Cloud on AWS are also not included in the AWS Support fee calculation.

AWS Support fees will be the greater of (a) the specified minimum monthly fee, or (b) a percentage of your monthly AWS charges, as described above. You need to wait for a minimum of 30 days since the subscription start date to cancel a subscription. You are obligated to pay for a minimum of one month of support each time you register AWS Support. If you cancel your subscription for AWS Support after 30 days of sign-up, you’ll receive a prorated refund for the remainder of your current month’s AWS Support charge to the original payment method. This prorated refund is subject to your AWS Support plan’s minimum monthly charge. AWS reserves the right to refuse to provide AWS Support to any customer that frequently signs up for and then cancels AWS Support.date to cancel a subscription.

Customers qualify for the regional pricing if all accounts on their billing profile are concentrated in qualified LATAM countries, India, or Mainland China subject to conditions below. 

Click to view regional pricing details

When you prepay for Savings Plans, Reserved Instances, and Nodes for Amazon EC2, Amazon RDS, Amazon Redshift, Amazon ElastiCache, Amazon OpenSearch Service, Amazon DynamoDB (and any other AWS Services for which such reserved resources exist) and are enrolled in a paid AWS Support plan, the upfront charges for each reserved resource are included in the calculation of your AWS Support fees in the month you purchase the resources. In addition, any recurring charges for these resources are included in the calculation of your AWS Support fees for the month in which these charges are incurred.

If you have existing reserved resources when you sign up for a paid AWS Support plan, the upfront charges for the reserved resources, prorated over the term of the reservation, are included in the fee calculation for the first month of AWS Support. For example, if you purchase either a three-year Amazon EC2 All or Partial Upfront Reserved Instance on January 1 and sign up for the Business Support plan on October 1 of the same year, 75% of the upfront fee you paid in January is included in the calculation of Support fees for October.

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