Customer Success Stories

Discover how customers across industries increase agility, optimize costs, and accelerate innovation using AWS and generative AI.

How AWS empowers customers using generative AI

Smartsheet improves productivity, onboards new hires more quickly

Learn how Smartsheet created a Slack chatbot app powered by Amazon Q Business to help their employees get answers faster.

Propulse Lab accelerates customer growth using AWS and generative AI

CEO Alienor Carre-David and CTO Jeremy Legrand talk about innovation and competitive advantage in the AWS Cloud, and how the company can optimize customer services without losing the human touch.

iFood moves faster, lowers costs, and improves the chat experience

Learn how iFood is using generative AI instead of traditional machine learning to quickly build a virtual waiter.

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  • Electronics

    Delivering Responsible, Scalable AI with Amazon Bedrock at Cisco

    United States
    Cisco is committed to delivering generative AI responsibly—focusing on fairness, transparency, and security to build customer trust. To support features that require wide regional availability and low latency without high initial loads, Cisco turned to Amazon Bedrock. The platform’s easy access to cutting-edge models from multiple providers, combined with global scalability, made it the right choice for cost-effective AI deployment. With Bedrock, Cisco can scale AI features efficiently and securely—accelerating innovation while upholding their commitment to responsible AI.
    2025
  • Software & Internet

    Adobe powers AI assistant with Amazon OpenSearch Service and Amazon Bedrock

    United States
    Adobe is transforming the way users interact with documents through Acrobat AI Assistant—built to deliver insights and actionable items quickly and intuitively. Starting with a proof of concept, Adobe rapidly scaled the experience to support hundreds of millions of users by leveraging AWS. Amazon OpenSearch Service powers core attribution citation capabilities, while Amazon Bedrock helps expand multilingual support for Acrobat AI. This has enabled Adobe to reach a broader audience and improve document intelligence for users worldwide.
    2025
  • Financial Services

    Enhancing AI-Powered Insights with AWS

    Hong Kong
    Crypto.com looked for a more efficient way to launch AI solutions and build new features to enhance user experience. By leveraging Amazon SageMaker, they can explore and fine-tune models, while Amazon Bedrock enables scalable deployment in production. Their AI-powered market insights analyze sentiment and technical data, delivering real-time signals to users for more informed investment decisions.
    2025
  • Software & Internet

    How Salesforce improved their case resolution process by leveraging AWS IDR

    United States
    Discover how Salesforce leveraged AWS Incident Detection and Response (IDR) capabilities with AWS Enterprise Support to dramatically improve their ability to handle critical issues. Learn how Salesforce cut case resolution time by 50% for business-critical issues, leveraged AWS's Incident Detection and Response (IDR) to manage AWS incidents efficiently, improved customer communication during incidents and benefited from IDR's 5-minute SLO
    2025
  • Software & Internet

    GoDaddy Cuts Compute Costs with AWS Graviton

    United States
    Ketan Patel, Senior Director of Cloud Platform at GoDaddy, reveals how the company is optimizing its infrastructure through rightsizing and shifting workloads to AWS Graviton. Learn how GoDaddy achieved 40% compute cost savings and over 20% performance gains. Discover how AWS Professional Services and AWS Training enabled GoDaddy's teams to accelerate migration and deliver cost savings to reinvest in building new solutions for their customers.
    2025
  • Electronics

    Jabil Collaborates with AWS to Drive Manufacturing Efficiency and Process Optimization

    United States
    Watch how Jabil leveraged AWS Professional Services, AWS Training and Certification, and generative AI solutions to optimize their global manufacturing operations. Learn about their journey in implementing intelligent solutions powered by Amazon Q Business, revolutionizing shop floor operations, procurement, and customer research.
    2025
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